This privacy policy applies to the website [www.refractorypartners.com] and all associated online services. This policy describes how we collect, use and disclose your personal information when you use our website and services.

Who are we?

Refractory Partners is a Belgian company located at Route de Wallonie, 1 – B-7011 Ghlin. Our site was developed using WordPress. This site and all its data are hosted by [XXX to be confirmed], a participant in the Data Protection Shield. You can contact us using the information at the bottom of the page for any questions regarding the protection of your data.

Use of collected data

Forms

When you contact us by e-mail, we collect your surname, first name, e-mail address and other information useful for identifying the sender of the message and replying to it. This information is sent directly to our inbox and is not stored in the website’s database. By submitting a form, you consent to the use of your data for the purpose of sending commercial communications (e.g. a newsletter). This data is kept for 10 years or until you request its deletion.

Mailing list

Subscribing to our mailing list adds your email address, first name and surname to our contact list for receiving marketing emails. You can unsubscribe at any time by clicking on the unsubscribe link in each email or by contacting us directly.

EMBEDDED CONTENT

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). This content behaves in the same way as if you had visited the original website. These websites may collect data about you, use cookies, track your interactions and use this information to improve their services. We recommend that you consult the privacy policies of these websites for more information.

STATISTICS AND AUDIENCE MEASUREMENT

We use Google Analytics to track statistics on our website. For more information on the use of cookies by Google Analytics, please see our cookies page.

USE AND TRANSMISSION OF YOUR PERSONAL DATA

We process your personal data only for the purposes for which it was collected. We retain it for as long as necessary to fulfil those purposes or to comply with our legal obligations. We may share your personal data with subcontractors and business partners who help us provide our services, but only subject to adequate confidentiality and security safeguards.

Your right

You have several rights regarding your personal data, including:

• Right of access: You have the right to know whether we are processing your personal data and, if so, to access that data and other information, such as the purposes of the processing, the recipients of your data and the length of time your data will be stored.
• Right to rectification: You have the right to request that your inaccurate personal data be rectified. We are obliged to rectify this data as soon as possible, unless this presents disproportionate difficulties.
• Right to erasure: You have the right to request the erasure of your personal data in certain cases, for example if it is no longer necessary for the purposes for which it was collected or if you withdraw your consent to its processing. We are obliged to erase this data as soon as possible, unless this presents disproportionate difficulties.
• Right to restriction of processing: You have the right to request that the processing of your personal data be restricted in certain cases, for example if you contest the accuracy of your data or if you are waiting for us to review your request for erasure.
• Right to object to processing: You have the right to object to the processing of your personal data in certain cases, for example if it is being processed for direct marketing purposes.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another data controller.
• Right to withdraw consent: You have the right to withdraw your consent to the processing of your personal data at any time.

To exercise your rights, you can contact us using the details below:

Contact details

If you have any questions about this privacy policy, you can contact us at contact@refractorypartners.com or by post at Route de Wallonie, 1 – B-7011 Ghlin.

Additional Information

HOW WE PROTECT YOUR DATA

We take appropriate security measures to protect your personal data from loss, theft, misuse, unauthorised access, disclosure, alteration or destruction. These measures include, but are not limited to, the use of data encryption, physical and electronic access controls, and information security practices.

CHANGES TO THIS POLICY

We may change this privacy policy at any time. The most recent version of the policy will always be posted on our website. If we make significant changes to this policy, we will notify you by email or by a notice on our website.

APPLICABLE LAW AND JURISDICTION

This privacy policy is governed by and interpreted in accordance with Belgian law. Any dispute relating to this policy shall be subject to the exclusive jurisdiction of the Belgian courts.